Contact us
Email us and you will hear back within two business days — usually the same day. Pick the address below that matches your question so it lands with the right person immediately. BudgetPlanner is a small, independent team, and every message is read by a human.
Questions about your budget plan, your saved goals, your account or your Pro subscription. Include the link to the plan you are asking about so we can look at the same numbers you see.
Access, export, correction or deletion of your personal data under the GDPR, the UK GDPR or the CCPA. Email from the address on your account so we can verify the request.
Interviews, quotes, data requests from journalists, affiliate proposals, integrations and bulk access for schools, employers and financial coaches.
What should I include in my message?
Tell us what you were trying to do, what happened instead, and the link to the plan or page involved. That is nearly always enough for us to answer in one reply rather than three. If your question is about billing, add the date of the charge and the email address you used at checkout — we can then find the payment without asking you for any card details.
Please never send us full bank statements, card numbers, or copies of ID documents. BudgetPlanner never needs them: the planner works entirely from the figures you type in, and payments are handled by Stripe, so we never see your card.
How quickly do you answer?
Within two business days for every inbox, and normally within a few hours on weekdays. Privacy requests are answered within two business days and completed within 30 days, the deadline set out in our privacy policy. Press requests with a deadline should say so in the subject line and we will prioritise them.
Can I get help before I contact you?
Often, yes — and it is faster. Most questions we receive are answered on a page that already exists:
- How the plan is built and what the free tier includes: the budget planner home page.
- What Pro costs and what it unlocks: the pricing page.
- How to split your income: the 50/30/20 budget calculator.
- How long a goal will take: the savings goal calculator.
- How to plan irregular yearly bills: the sinking funds calculator.
- Longer explanations and worked examples: our personal finance blog, updated twice a week.
Do you give personal financial advice by email?
No. We can explain how a calculation works, why the AI suggested a category split, or how to change an input — but we are not regulated financial advisers and we do not recommend products, investments, mortgages or debt solutions for your individual situation. Our financial disclaimer sets out exactly where that line sits. For regulated advice, speak to a licensed adviser in your country; for problem debt in the Netherlands, your municipality offers free debt counselling, and comparable free services exist across the EU, UK and US.
How do I report a security issue?
Email security@getbudgetplanner.co or, if you get no answer, support@getbudgetplanner.co with "security" in the subject. Describe the issue and how to reproduce it, and give us a reasonable window to fix it before publishing. We do not run a paid bounty programme, but we do credit researchers who report responsibly.
Where is BudgetPlanner based?
We are an independent, remote product team operating from the Netherlands and serving users across Europe, the UK and North America in six languages. There is no phone line and no walk-in office — email keeps a written record for both sides, which matters for billing and privacy requests. You can read more about the people and the standards behind the content on our about page.
Frequently asked questions
How fast does BudgetPlanner reply to an email?
We reply to every email within two business days, usually the same day. Support runs Monday to Friday from a European time zone, so messages sent on Friday evening are answered on Monday.
Which email address should I use?
Use support@getbudgetplanner.co for anything about your plan, your account or your Pro subscription, privacy@getbudgetplanner.co for data access, export and deletion requests, and hello@getbudgetplanner.co for press, partnerships and backlink or guest-post proposals.
How do I cancel or get a refund for Pro?
You can cancel Pro yourself at any time from your account page; cancelling during the 7-day free trial means you are never charged. If you were billed by mistake, email support@getbudgetplanner.co within 14 days of the charge and we refund it.
How do I delete my account and all my data?
Delete your account from the account page, which removes your saved plans, goals and profile. If you cannot sign in, email privacy@getbudgetplanner.co from the address you registered with and we complete the deletion within 30 days.
Can I report a wrong AI budget or a bug?
Yes, and we want you to. Email support@getbudgetplanner.co with the link to your plan (or a screenshot), what you expected and what you saw. Bug reports about the AI output feed straight back into our prompt and calculation checks.
Do you offer BudgetPlanner for schools, employers or advisers?
We do. Email hello@getbudgetplanner.co with the number of people you want to cover and we will send options for classroom, workplace-wellbeing and adviser use, including bulk Pro access.